PEAK SEASON 22nd December 2021 to 24th January 2022
There are several unknowns regarding COVID outbreaks and what is to happen if a COVID positive case or close contact is present at Seahaven Noosa. We ask for your understanding and patience if Seahaven Noosa is restricted by any public health orders that may affect your stay. We are hoping for an uneventfully enjoyable holiday period for all but please be aware, there may be situations that present that are out of anyone’s control that we will need to work through.
CAN I TRAVEL TO NOOSA
From the 17th December or earlier if Queensland reaches 80% double dose vaccination target, guest arriving from a declared hotspot as per the Queensland Health Website, can travel to Queensland without the need to quarantine under the following conditions:
- All travellers who are eligible to receive a COVID vaccine have received 2 doses and it has been at least 2 weeks since the second dose was administered. For the purpose of entry into Queensland “eligible” means anyone 16 years and over.
- All travellers must be able to show proof of a negative COVID test taken within 72 hours prior to arrival into Queensland. Must be TGA approved PCR Test, Rapid Antigen Tests will not be accepted.
As at 16th November 2021, the ACT, and the entire states of Victoria and New South Wales are declared COVID Hotspots. This may change if outbreaks occur in other states and it is important for all interstate arrivals to ensure they keep up to date with the information on the Queensland Health Website.
All interstate arrivals must complete a border declaration pass but travellers who have not been in a declared hotspot within the last 14 days do not need to be vaccinated or show proof of negative COVID test.
Stay up to date with entry requirement here.
Each state and territory may have their own restriction in place for people return from Queensland. We suggest you check your residing states health department website for further information.
Further details on the roadmap can be viewed here.
Short Term Accommodation is classified as an “essential service” meaning there are no restrictions on unvaccinated guests staying at Short Term Accommodation providers, however, as per the plan, unvaccinated people can not attend hospitality venues from the 17th December onwards. This means all restaurants, bars, pubs, hotels, and cafes along Hastings Street will be off limits if you have not received 2 doses of a COVID vaccine.
Seahaven Noosa treats the health and safety of our guests as the highest priority and we have a number of measures that have been in place since the start of the COVID pandemic including increased frequency of cleaning common areas, contactless check in processes, hand sanitiser points located throughout the resort, staff PPE in line with public health orders and the opportunity for you to opt out of daily servicing to avoid unnecessary staff entry into your accommodation during your stay.
Masks are currently not required in Queensland however it is still recommended to wear a mask indoors where social distancing is not possible.
HIGH SEASON TERMS & CONDITIONS
Our current, normal, high season cancellation policy applies for all bookings due to stay between the 22nd December 2021 and 24th January 2022.
Full payment due 30 days prior to arrival
Cancellations up to 30 days prior to arrival are eligible for a refund less a $75 cancellation fee.
Full tariff applies for cancellation made within 30 days of your arrival.
OTHER TERMS AND CONDITIONS
As there is plenty of time for guest to familiarise themselves with the current ROADMAP and ensure they meet the Queensland Entry requirements, cancellation fees will not be relaxed or waived if you do not meet these requirements within the 30 days of your arrival, unless there is a last-minute change to the rules.
FLEXIBILITY ON CANCELLATION TERMS
Flexibility on cancellation terms will be granted if you are unable to travel as you have tested positive to COVID-19 or are deemed a close contact of a COVID positive person and are required to isolate under a state government health department order. Proof of such an order may be requested to obtain a refund.
Noosa Heads is well on track to exceed the vaccination target or 80% prior to the borders opening so should not be subjected to any targeted lock downs post this date however, if such an event was to occur, flexibility would again be granted on our cancellation policy.
Travelling during COVID Pandemic
After the 17th December when people are freely moving between all states, including those which are hotspots, there is a real risk of COVID positive cases presenting at Seahaven Noosa Resort. We do not know yet what the full ramifications of such an event would be and what isolation requirements would be imposed on guests or staff deemed as close contacts.
We will all need to be agile in these situations and we ask for patience and understanding if such an event was to occur and it has an impact upon your stay. This is something that is out of everyone’s control and we will do everything we can to rectify such a situation.
If you have become ill with cold or flu like symptoms and they have not been clear for more than 72 hours prior to your arrival, please cancel your booking, stay home, do not travel and seek medical advice. Cancellation policies will be waivered for anyone who cancels their booking due to illness, however proof of a COVID test may be required to obtain a refund.
To assist Queensland Health in the contact tracing process should there be an outbreak in Noosa, you are required to check in with the Queensland Health check-in app. In preparation for your stay, we ask you download the app from your app store by search “Check In Queensland” and set it up. You will need this app every time you visit a retailer or hospitality venue whilst in Queensland.
At Seahaven Noosa we are making our best efforts to adjust to a rapidly evolving situation. With the present social and economic landscape, it’s hard to escape the uncertainty and anxiety surrounding the short-term effects of the COVID-19 pandemic. We are continuing to monitor the spread of the COVID-19 pandemic and our highest priority is the health and wellbeing of our guests and staff.
Book with Confidence
Given the extraordinary circumstances we currently face, Seahaven Noosa Beachfront Resort has changed its booking terms and conditions for all bookings that fall outside of our High Season dates.
Effective 1st May 2020, these changes include:
- Free of charge cancellations up to 2pm on the day prior to arrival.
- No deposit required at time of booking.
Any bookings made prior to 1st May 2020 will still have their deposits refunded if they cancel up to 2pm the day prior to arrival, subject to a $25 cancellation fee.
Any changes of dates for existing bookings can be made up to 2pm the day prior to arrival with no penalty.
Enforcing Social Distancing
Legislative requirements and for the health and wellbeing of our guests and staff, we have implemented various policies to enforce Social Distancing within the resort.
For the purposes of Social Distancing, a “family unit” is classified as a groups of people who share the same residential address. A family unit will be managed as equivalent to individuals, meaning a family unit does not need to ensure 1.5m between other member of their family unit but must maintain a distance of 1.5m from all other guests or travellers within the resort, even if they are travelling together. For the purposes of head count for the pool areas each individual of a family unit is counted.
- Maximum of 1 family unit utilising the BBQ Area at a time.
- Maximum of 1 family unit using a lift at any time.
- Enforcing no gatherings in resort rooms.
- Social Distancing markers throughout resort to remind guest of 1.5m social distance regulations.
Safe guarding our Guests and Staff
We urge all future guests thinking of staying with us at Seahaven Noosa, to continue to stay informed and up to date with the current official advice given by authorities. The best place for this is www.health.qld.gov.au. It is extremely important that you cancel your reservation if any guest coming as part of the reservation:
- Has had cold or flu like symptoms within the last 72 hours.
- Has, within the last 14 days, been in contact with someone who is suspected to have COVID-19 infection.
- Has recently been testing for COVID-19 and not yet received a negative result.
- Has, within the last 14 days, returned from overseas.
- Has, within the last 14 days, travelled to a COVID-19 hotspot.
Seahaven Noosa staff will present all guest upon arrival with a questionnaire. If you answer Yes to any of these questions above, we may refuse you entry into the resort.
We have installed Hand Sanitiser Stations throughout the resort. All guests are requested to utilise this hand santiser when returning from outside the resort. Additional Hand Soap has also been supplied in all Apartments.
Upon arrival at the resort
- Guest will be asked to sanitise their hands
- Guest will be asked to observe social distancing markers
- all payments for accommodation will be processed contactless, utilising the credit card provided as security for the booking. An opportunity will be available for guests to update these card details before the payment is processed.
- We ask that you complete the contactless check in process via your mobile phone.
- All guests keys will be sanitised with alcohol before being issued to a guest.
With all these measures in place Seahaven Noosa hopes to be able to continue to provide short-term accommodation services for our guest.
Cleaning and Check-In Times due to COVID-19
Due to the current COVID-19 pandemic. Seahaven Noosa will be undertaking a more thorough intensive cleaning and sanitation of all guest rooms following a guest’s departure from the resort. On some occasion’s rooms may not be ready by our standard check in time of 2pm.
At our earliest knowledge of such a delay to your check in time, staff will make contact and update you on the time the room will become available for check-in.
Guests may be asked to vacate their room during a daily service.
Courtesy and Understanding
Due to COVID-19 government issued regulations, staff may make request to guests that are intended to ensure we are operating our business in a lawful manner. We request that all guests show courtesy and understanding to our staff.
Any abusive behaviour toward other guests or staff will not be tolerated and a guest may be asked to leave the resort.
Restriction may be in place around:
- Number of people allowed in the pool areas
- Number of people allowed in a lift
- Number of people allowed in the BBQ Area
- Social Distancing practice ie maintaining 1.5m distance between yourself and another guest of the resort or between yourself and a staff member of the resort.
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